Junior Customer Success Manager (Night shifts)

We help people change their lives. BetterMood is the world’s largest mental wellness service. We set out on a mission to provide everyone with easy, affordable, and private access to improve their mental wellness anytime, anywhere. We’re taking mental healthcare to the next level. We combine clinical care, cutting-edge technology and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.

We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team’s well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!

What you will do

• Communicate with customers via live chat and email. No phone calls over here!
• Ensure excellent customer experience
• Answer customers’ queries & provide reliable information
• Work alongside techies to understand IT business logic
• Build and develop customer relationships that will turn clients into advocates

What we expect

• Fluent in English
• Ability to work night shifts (1am-9am)
• Eager to learn and grow
• Empathy and understanding - basically showing clients how important they are!
• Helpful personality - we want our team to practice what we preach - being there to our clients and each other

What we offer

• Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more
• Always fully stocked kitchen to fuel your productivity
• A professional in-house physical health coach who will help you take care of your health
• Additional health insurance that works according to your needs
• Top-notch technologies and tools to work on world-renowned products
• Great conditions for work - flexible work schedule and opportunity to occasionally work from home
• Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats
• Gross salary 2239 - 2371 USD/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least)