Customer Success Team Lead
Customer success • Lithuania • Flextime • $2652-3140 per month
We help people change their lives. BetterMood is the world’s largest mental wellness service. We set out on a mission to provide everyone with easy, affordable, and private access to improve their mental wellness anytime, anywhere. We’re taking mental healthcare to the next level. We combine clinical care, cutting-edge technology and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.
We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team’s well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!
What you will do
- Leading, coaching, training and motivating your team;
- Oversee day-to-day operations
- Ensure team objectives are successfully achieved
- Review, monitor progress and provide feedback regarding employee performance
- Conduct monthly one on one meetings
What we expect
- Experience in leading a team
- Expertise in supporting customers and building a flawless customers' experience
- Leading by example
- Great communication, leadership & change management capabilities
- Proactivity & doer's mindset
- Flexibility to work early/late shifts
What we offer
- Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, ps4, sleeping room, and more
- Always fully stocked kitchen to fuel your productivity
- A professional in-house physical health coach who will help you take care of your health
- Additional health insurance that works according to your needs
- Top-notch technologies and tools to work on world-renowned products
- Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home
- Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings, team retreats
- Gross salary - 2652-3140 USD/month! Keep in mind that we are open to discuss a different salary based on your skills and competences